Privacy Policy

Privacy Policy

Effective Date: February 12, 2025
Last Updated: February 12, 2025

Dexcore LLC (“Dexcore,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dexcore.net, engage with our IT and communications services, or communicate with us via SMS (text messaging).

1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
• Request a quote, consultation, or technical support
• Subscribe to communications or updates
• Send us a text message, email, or other correspondence
This may include your name, business name, contact information, message content, and service details.
We do not intentionally collect sensitive personal data such as financial account numbers or government IDs through our website.

2. How We Use Your Information
Dexcore uses the information we collect to:
• Deliver Managed IT, VoIP, and cybersecurity services
• Respond to support requests and communicate with clients
• Improve website functionality, security, and user experience
• Comply with legal and regulatory obligations

3. SMS (Text Message) Communications and 10DLC Compliance
Dexcore utilizes SMS messaging as part of its VoIP platform for legitimate business communication and support purposes. We comply with all 10DLC (10-Digit Long Code) registration and carrier regulations regarding text messaging transparency, consent, and opt-out handling.
When you text our business numbers, we may collect your mobile phone number, the content of your messages, and the date/time of the communication.
Use of SMS data:
• Responding to service requests or appointment confirmations
• Sending updates related to your support case or project
We do not send promotional or marketing texts without prior written consent.
Opt-Out: Reply STOP at any time to opt out. Reply HELP for assistance.
Carrier message and data rates may apply. Message frequency varies.

4. How We Share Information
We do not sell, rent, or trade your personal data. We may share limited information only with trusted vendors providing IT or telecom infrastructure, hosting, or SMS delivery, and legal or regulatory authorities when required by law.

5. Data Security
Dexcore employs commercially reasonable safeguards—including encryption, access controls, and network security measures—to protect data against unauthorized access or misuse.

6. Data Retention
We retain customer data only as long as necessary to provide services, meet legal obligations, or resolve disputes.

7. Your Rights
You may request to access, correct, or delete your personal data by contacting [email protected].

8. Changes to This Policy
Dexcore may update this Privacy Policy periodically. Continued use of our site or services indicates acceptance of the updated policy.

9. Contact Us
Dexcore LLC
179 Hancock Street, Suite 120
Gallatin, TN 37066
Email: [email protected]
Phone: 615-590-8805